So meine Frau hat da angerufen und dann nach ein Paar emails haben sie sich sehr kulant gezeigt.
Thank you for your kind reply and for the useful pictures attached.
I checked them carefully and I could clearly see the crack on the nut.
At this point, considering the very unusual type of problem and in order to provide you with the quickest solution, even if our internal procedure usually requires that we have to receive the product for some internal checks in order to complete a possible repair covered by the warranty, I contacted my manager. After his evaluation, if you agree, I received the special authorization to send you a new free-of-charge Assioma DUO-Shi adapters replacement set (
link) for the substitution of the current one. It includes adapters with bearings, M6 nuts, O-rings for the oil retainers and washers.
The only consideration in this case, since you bought Assioma from a reseller, is that we need to ask you to pay only the shipping cost of the spare part (you can find it at the following link:
ShippingPDF).
Please let me know if you agree with the above and I will contact my colleagues in the commercial office.
In addition, please let me know your
address and
telephone number for the carrier.
Thank you in advance for your cooperation.
Waiting for your kind reply, I remain at your complete disposal for any other technical information.
