JesperJesper
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- 12 Juli 2025
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I purchase road bicycles internationally for myself, and for others as a broker for a sale. I am located in the USA.
I recently obtained a bike from Steel Vintage Bikes for a client (I would never purchase from them for myself due to overpricing).
Prior to the purchase I contacted "SVB" multiple times inquiring about details of the bike. Each time I received a response in a very timely manner (24 hours or less) from their staff.
After the bike was purchased, and upon receiving it I discovered many issues. The shipoing agreed upon prior to sale was done incorrectly, the bike was improperly packed (causing minor damage), the bike was amateurishly/improperly assembled (headset adjusted too tight, oil literally dripping out of bottom bracket, tubular tires improperly mounted and poorly glued), and parts were not as described ("Campagnolo" bottom bracket assembly had some OFMEGA parts).
I sent multiple messages to them addressing all issues; although I told them I was only concerned about being compensated for them blatantly (not shown their photos or noted in their component descriptions) using a different part than what their site stated, but still to having to pay premium price for a bike sold under fraudulent conditions. I included a photo of the part clearly showing it to be incorrect.
"SVB" ignored my many messages without once replying. I merely asked to be compensated for having to get the proper part (Campagnolo!) and for my time and labor to dismantle, replace, and adjust the bottom bracket. I wasn't trying to get any significant money from them; merely $25 for labor cost, and $30 for parts (the total of which is less than it would actually be it I had to have the work done at a professional bike shop (which "SVB" is obviously not!).
I am trying to obtain some level of recourse, but I have no knowledge as to what Berlin or German consumer agency I should submit my complaint to. Could someone please provide any information on what I can do to obtain some satisfaction, and/or if nothing else officially expose their shady business practices ("take the money and run")?
Their conduct is unethical and unprofessional. Not at all sorry to expose the truth. Fraud (incorrect item) and theft (stole my money).
Of course I left a review on their website (I am not sure if it is actually showing in their reviews or nor), and I am leaving comments on other inline business review platforms.
I greatly appreciate any assistance, as this affects me (I am a very small operation) monetarily, and it affects my integrity and relationship with my clients.
I would also like to know if anyone else has experienced similar behavior from "SVB".
Thank you,
Jasper
I recently obtained a bike from Steel Vintage Bikes for a client (I would never purchase from them for myself due to overpricing).
Prior to the purchase I contacted "SVB" multiple times inquiring about details of the bike. Each time I received a response in a very timely manner (24 hours or less) from their staff.
After the bike was purchased, and upon receiving it I discovered many issues. The shipoing agreed upon prior to sale was done incorrectly, the bike was improperly packed (causing minor damage), the bike was amateurishly/improperly assembled (headset adjusted too tight, oil literally dripping out of bottom bracket, tubular tires improperly mounted and poorly glued), and parts were not as described ("Campagnolo" bottom bracket assembly had some OFMEGA parts).
I sent multiple messages to them addressing all issues; although I told them I was only concerned about being compensated for them blatantly (not shown their photos or noted in their component descriptions) using a different part than what their site stated, but still to having to pay premium price for a bike sold under fraudulent conditions. I included a photo of the part clearly showing it to be incorrect.
"SVB" ignored my many messages without once replying. I merely asked to be compensated for having to get the proper part (Campagnolo!) and for my time and labor to dismantle, replace, and adjust the bottom bracket. I wasn't trying to get any significant money from them; merely $25 for labor cost, and $30 for parts (the total of which is less than it would actually be it I had to have the work done at a professional bike shop (which "SVB" is obviously not!).
I am trying to obtain some level of recourse, but I have no knowledge as to what Berlin or German consumer agency I should submit my complaint to. Could someone please provide any information on what I can do to obtain some satisfaction, and/or if nothing else officially expose their shady business practices ("take the money and run")?
Their conduct is unethical and unprofessional. Not at all sorry to expose the truth. Fraud (incorrect item) and theft (stole my money).
Of course I left a review on their website (I am not sure if it is actually showing in their reviews or nor), and I am leaving comments on other inline business review platforms.
I greatly appreciate any assistance, as this affects me (I am a very small operation) monetarily, and it affects my integrity and relationship with my clients.
I would also like to know if anyone else has experienced similar behavior from "SVB".
Thank you,
Jasper
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