Cycling Sports Group: OUTSIDE ACCOUNT MANAGER – Austria

[Bikejobs]

OVERVIEW

Be the Ambassador!
As a Customer Service Representative, you will be the ambassador of the Cannondale brand! Being our B2B ambassador means that you will deliver the best support to our dealers. In your role as Customer Service Representative at Cannondale, you can expect a broad variety of questions about our bikes, products and services and deliver a high level of service to the dealers in your portfolio.



RESPONSIBILITIES

• Provide
  Be reachable, approachable and provide prompt response times. Provide top-notch customer service.
• Support
  Assist in the achievement of all commercial targets and communicate current offers and maximize sales opportunities. Assist in translation and proofreading of all language specific communication materials.
• Communication
  Handle incoming and outgoing communication for customers and consumers through various communication channels and platforms, such as phone calls and email. Taking orders, processing returns using various communication channels and platforms. Achieve and maintain indicated communication service levels.
• Database
  Maintain the customer database and process customer and order related administration.
• Compliance
  Follow internal controls and company policies as set by CSG and job function. Contribute to the success of CSG by leading or assisting with other projects and tasks as assigned.

REQUIREMENTS

• EXPERIENCE
  2+ years of relevant work experience in a customer service-related environment. Have experience in B2B sales. Prior experience working for a global brand and multi-national business.
• SKILLS
  Strong interpersonal skills and ability to work across cultures and functions. Strong service, organizational, decision-making and problem-solving skills. Strong communication, presentation and relationship-building skills.
• PASSION
  A passion for mountain and road bikes, actions sports, and/or outdoor lifestyle.
• KNOWLEDGE
  Have knowledge of software such as SAP and/or Zendesk. Have knowledge of bikes as a product and accessories is an advantage.
• EDUCATION
  Have graduated a post secondary education.
• COMMUNICATION
  Speak German on a (near-)native level

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